Returns & Exchanges
At Billy's Bakery, we strive for perfection in every bite, but due to the perishable nature of our baked goods, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full replacement or store credit.
Document the Issue
Take clear photographs of the product and the packaging, especially if there is visible damage or if the items received do not match your order.
Contact Our Team
Email our support team at hello@billysbakery.com with your order number and the photos attached within 24 hours of receiving your treats.
Review Process
Our quality assurance team will review your claim immediately; since food items cannot be mailed back, we will determine eligibility for a refund based on your documentation.
Resolution
Once approved, we will either rush a fresh replacement to your door or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing